Return & Refund
Thanks for shopping at Froz.
If you are not entirely satisfied with
your purchase, we're here to help.
You have 15 calendar days to return
an item from the date you received it.
To be eligible for a return, your item
must be unused and in the same condition that you received it.
Your item must be in the original
Your item needs to have the receipt or proof
Once we receive your item, we will inspect
it and notify you that we have received your returned item.
We will immediately notify you on
the status of your refund after inspecting the item.
If your return is approved, we will
initiate a refund to your credit card (or original method of payment).
You will receive the credit within a
certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for
your own shipping costs for returning your item. Shipping costs are
If you receive a refund, the cost of
return shipping will be deducted from your refund.
If you have any questions on how to return
your item to us, contact us.